Hello VA visitors!

Please allow us to again welcome you to the Via Alley site and to provide you with some important information to help you shop at VA. Anytime you are unsure about our policy please email us at hello@viaalley.com and we will get back to you promptly.

1. Before you Order

We would like to alleviate any fears or concerns our shoppers might have on our website. Please feel free to contact us at hello@viaalley.com. Our customer service department is equipped to handle all questions and problems including question about sizes and information about the designers.

When you have decided on the item(s), please order through our website. PLEASE double-check your purchase before submitting your order as we cannot be held responsible for incorrect delivery details provided.

2. Security

Our website uses PayPal as our merchant gateway. Its industry-leading fraud prevention keeps you safe and secure.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you’re using an approved browser - one that uses SSL 3.0 or higher.

3. All prices in Australian currency.

4. Shipping Rates

Shipping rates are determined based on the item(s) purchased (its weight, size and quantity) and the delivery destination. For a detailed overview of how our shipping rates are applied, please click here. Please note that we use standard Australia Post airmail. If you require insurance or have special postage requirements, please email us at hello@viaalley.com

5. Order complete!

Once your order is completed, you should receive an automated email from us confirming your order. We will be in touch if the item ordered is not available. IMPORTANT: If there are any changes to the shipping address, you MUST notify us immediately. We are NOT responsible for shipping complications arising from notifications or changes after the order has been processed.

Special note for “International shoppers”
International airmail orders are traceable to the point where they have left Australia. The delivery of these orders are subsequently reliant on overseas postal services. Via Alley will provide as much assistance as possible in tracing misdirected items but cannot be held responsible for items lost by overseas postal services. If you require insurance, please email us at hello@viaalley.com and we can provide a quote for this service.

6. Goods in transition

Goods will be processed 1-3 days after your order has been received and dispatched shortly after. It takes approximately 2-3 business days after the goods are dispatched to reach most destinations within Australia. It takes 7-10 business days after the goods are dispatched to reach other parts of the world (and potentially longer to some parts of Europe).

Please note that we use standard Australia Post airmail. If you require insurance or have special postage requirements, please email us at hello@viaalley.com

7. The merchandise arrives. Hooray!!

Enjoy!

8. Returns and exchanges

The merchandise on our website can be returned or exchanged (returns and exchanges exclude ALL sale items and other selected merchandise). Via Alley will accept returns within 7 days for customers in Australia, and 14 days from customers in any other countries. The returned package MUST BE postmarked within 7 (Australia) or 14 (International) days of the original date of purchase or Via Alley will refuse the return. All returns will be in the form of a Via Alley credit note/gift voucher. For more information on our Returns and exchanges policy, please click here to refer to our Site info & policies.

Via Alley appreciates your support and we hope you have a wonderful experience shopping on our website. Please give us feedback on your shopping experience at info@viaalley.com - we’d love to hear from you!

Thank you for shopping with us and come back soon!

Cheers,
VA crew